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9-1-1 Emergency Systems Bureau

Administers incoming 9-1-1 calls and routes them to the bureaus, agencies, and authorized response providers that handle the emergency.

Art. 3.01 ↗ · Sources consulted:

9-1-1 Emergency Systems Bureau · Negociado de Sistemas de Emergencias 9-1-1 · 9-1-1

9-1-1State-levelActive

Spanish legal name: Negociado de Sistemas de Emergencias 9-1-1. Spanish legal names are retained. Some English names are functional translations.

Official websiteThe mapPractice
Government level
State-level
Branch or grouping
Executive
Type
Bureau
Sources consulted
Oct 18, 2026

What it does

  • Receives public calls to the 9-1-1 emergency system.Art. 3.01 ↗ · Sources consulted:
  • Routes those calls to authorized response entities, which may be DSP bureaus or other institutions.Art. 3.01 ↗ · Sources consulted:
  • Maintains round-the-clock call routing and distinguishes that operation from its administrative telephone service.Description; Hours ↗ · Sources consulted:

In everyday life

A call concerning an incident requiring medical assistance is routed from the 9-1-1 system to the relevant response service. The call-handling bureau and the medical bureau perform different functions in that response.Arts. 3.01, 5.01 ↗ · Sources consulted:

Safety & justice ↗

How to distinguish it from other institutions

Receiving and routing a call differs from providing ambulance services or extinguishing a fire; those tasks belong to response entities.Arts. 2.01, 3.01, 5.01 ↗ · Sources consulted:

9-1-1 is for emergencies. The official page separately publishes its administrative telephone and office hours.Telephone numbers; Hours ↗ · Sources consulted:

Official services and information

Confirm requirements, forms, and schedules on the linked official portal.

Where it fits

Map groupings support navigation; they do not themselves establish reporting authority.

Legal basis

Act 20-2017, chapter 3, arts. 3.01–3.02, as amended. Article 1.06 identifies it as successor to the former 9-1-1 Service Governing Board.Arts. 1.06, 3.01–3.02 ↗ · Sources consulted:

The enabling reference is a reading aid. Consult applicable texts and amendments in official sources; directory cards can retain older references.

Leadership & appointments

9-1-1 Emergency Systems commissioner

The commissioner directs daily operations and is appointed by the governor with the advice and consent of the Senate. Immediate administrative supervision belongs to the Secretary of Public Safety.Art. 3.02 ↗ · Sources consulted:

A name is not published without current verification of the role.

Appointment
Verification pending
Confirmation
Verification pending
Term end
Verification pending

An absent name does not imply a vacancy. Names from the seed report are not automatically treated as current officeholders.

Governance & composition

The former name 9-1-1 Service Governing Board identifies the predecessor entity. The current structure is a commissioner-led bureau under DSP, not that board as an additional active agency.Arts. 1.06(d), 3.02 ↗ · Sources consulted:

Sources consulted: Oct 18, 2026

Sources & method

The consultation date is not the institution’s own update date.

  1. PR.gov — Negociado de Sistemas de Emergencias 9-1-1 ↗https://pr.gov/directorio-de-agencias/negociado-del-911-3Sources consulted: Oct 17, 2026
  2. Ley 20-2017 — Departamento de Seguridad Pública (compilación OGP) ↗https://bvirtualogp.pr.gov/ogp/Bvirtual/LeyesOrganicas/Pages/20-2017.pdfSources consulted: Oct 18, 2026 · Document revised: Jul 17, 2026
  3. DSP — Negociado de Sistemas de Emergencias 9-1-1 ↗https://www.dsp.pr.gov/negociados/negociado-de-sistema-de-emergencias-9-1-1Sources consulted: Oct 18, 2026
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